Return and Exchange Instructions

To protect the rights of both parties, the entire shipping process is recorded. Customers are also requested to record the entire unpacking process immediately. In the event of a "quantity shortage", the "complete recording" will be used as the basis.

Regarding returns: In accordance with the Consumer Protection Act, online shoppers are entitled to a 7-day trial period. Please ensure that you process returns or exchanges within 7 days of receipt. Please note that the trial period is not a trial period. Please contact us before returning the product and our service staff will assist you with the return process .

Online returns only accept full order returns. Partial returns are not accepted. Returned items must be in new condition and intact packaging . Returns or exchanges will not be accepted for items that are damaged, worn, scratched, or soiled due to improper use or disassembly by the consumer, or if the packaging is damaged or incomplete, or if accessories are missing. Returns will not be accepted for items that are damaged, worn, scratched, or soiled due to improper use or disassembly by the consumer.

In the post-epidemic era, based on the principle of personal hygiene, inner garments (including underwear, bra pads, socks, earrings, etc.) are not eligible for returns.

Pursuant to Article 2 of the Criteria for Reasonable Exceptions to the Right to Cancel Telecom Transactions, customized services provided in accordance with consumer requirements (i.e., customized Korean clothing brand purchasing services on this website) are not subject to the 7-day trial period.

All products are shipped directly after purchase in Korea. International express shipping is quite expensive. Please try not to exercise the right of return or exchange for personal reasons.
This will consume considerable social resources. Please double-check before paying/purchasing goods. Thank you for your cooperation.



You can return the product unconditionally as long as you meet one of the following conditions:

The actual goods received do not match the ordered goods
The product packaging is incomplete or the product specifications do not match the outer packaging instructions
The product is defective or damaged during delivery

Please leave a message on Contact Us or email fifi710521@gmail.com within 7 days of receiving the product. Please place the product and gifts in the original packaging and we will send a freight forwarder to pick it up.


About Refunds

For orders that have been cancelled or returned, you will receive an invoice discount notification via email. The refund will be made using the original payment method as follows:
If you paid online with a credit card, the refund will be credited to your credit card account within 14-21 days. The actual arrival time is subject to the credit card issuing bank. Please contact your bank for inquiries.
If you pay via ATM, convenience store code, or cash on delivery, you will be asked to provide the recipient's name, bank name (XX Bank, XX Branch), and bank account number. In accordance with Article 19 of the Consumer Protection Act, the refund will be made to your designated account within 15 days of notification of the refund account information.


Invoice processing

Since the electronic invoice is already in the custody of our company, all returns will be processed by issuing a sales allowance note:
Double Invoice: To expedite the refund process, when you place an order, you authorize us to process sales discounts on your behalf in the event of a subsequent return. Discount notices will be issued via email.
Triple Invoice: Our company will issue and send you a sales discount slip. Please sign/stamp the sales discount slip and send it back to our company for subsequent verification process.